This Privacy Policy applies to www.bombay-racks.com and we recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on www.bombay-racks.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

It is clarified that www.bombay-racks.com is a website hosted by WordPress.org and this privacy policy is to be read along with that of WordPress.org and in the event of conflict between this present privacy policy and that issued by WordPress.org, the privacy policy of WordPress.org shall override this present privacy policy.

www.bombay-racks.com is a property of Bombay Racks (we/us), a Sole Proprietorship having its office at Juhu Tara Road, Santacruz West, Mumbai – 400 049.

  1. Information we collect

​In general, you can browse the website without providing us any information about you and we will, wherever possible, indicate the fields which are required and optional. Our primary goal is to provide you with a safe, efficient and customized experience.  We might collect the following information –

  • We collect personally identifiable information such as your name, email, mobile number, phone number, street, city, state, pincode, country from you when you set up your account with us. While you can browse the website without registering an account, certain activities such as making a purchase, would require you to create an account with us.
  • Your billing name, billing address and payment information when you make a purchase/create an account and manually enter your billing address and payment information into our system.
  • We may automatically track some information based on your use of the website. This will allow us to conduct internal research on our users, their demographics and behaviours. This information may include – the URL you came from, the URL you go to next, your computer browser information, the duration of time spent on the website, your IP address. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
  • We may use data collection devices such as ‘cookies’ on the Website to help us analyse the webpage flow, measure effectiveness of the website and promote trust and safety. These ‘Cookies’ are small files placed on your hard drive that assist us in providing our services. We offer certain features which are available only from the use of cookies. We use these cookies to allow you to enter your password less frequently. Most cookies are session cookies and they are deleted at the end of a session. You are always free to decline the use of cookies if your browser permits, however doing so will cause you to be unable to use certain features of the Website. Additionally, you may encounter certain cookies placed by third parties on our website, we do not control the use of these cookies.
  • If you choose what to buy, we may collect information about your buyer behaviour to help assist you better in the future.
  • If you post messages / reviews or feedback on the website, we will collect the information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
  • If you send us personal correspondence, such as emails and letters, we may collect this information.
  • We get information about you from third parties.​For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
  1. Information we never collect

We NEVER collect your credit/debit card number or credit / debit card expiry date, internet banking details or any other similar payment details. The payment information will be obtained and processed by our online payment partner ‘Stripe’. The Privacy Policy adapted by Stripe shall apply when processing payment of your order.

  1. Demographic Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

With your consent, we will have access to your SMS, contacts in your directory, location and device information. We may share this data with our affiliates. In the event that consent to this such use of data is withdrawn in the future, we will stop collection of such data but continue to store the data and use it for internal purposes to further improve our services.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our website.

We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pin code, age, or gender). We use this data to tailor your experience at our website, providing you with content that we think you might be interested in and to display content according to your preferences.

  1. Use of your personal information

​We might use the information for the following purposes –

  • To contact you for confirmation of a purchase on our website or for other promotional purposes.
  • To respond to your requests or questions.
  • To confirm your registration.
  • To improve our products and services.
  • To customize your experience with us. This could include displaying content based upon your preferences.
  • To look at site trends and customer interests.​ We may use your information to make our website and products better.
  • We may combine information we get from you with information about you we get from third parties.
  • For security purposes.​
  • To protect our company, our customers, or our websites.
  • To send you transactional communications. ​We might send you emails or SMS about your purchase and order details.

We use information as otherwise permitted by law.

  1. Sharing of information with third­ parties
  • Third Party & Partners

We will share information with third parties who perform services on our behalf. ​We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India. We will share information with our business partners. Our partners use the information we give them as described in their privacy policies.  We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or reorganization, amalgamation, restructuring of business. Should such a transaction occur, the other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

  • Legal Obligations

We may share information if we think we have to in order to comply with the law or to protect ourselves.​We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. We may share information with any successor to all or part of our business.​For example, if part of our business is sold, we may give our customer list as part of that transaction. We may share your information for reasons not described in this policy.​

We will tell you before we do this.

  1. Information Collected by WordPress –

Our website is hosted on WordPress and WordPress collects non personally identifiable and some potentially identifiable information from you like your browser type or your IP address etc. You can read more about the Privacy Policy of WordPress at https://wordpress.org/about/privacy/

  1. Security Precautions

Our website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

  1. Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

  1. Email Opt-out

You can opt out of receiving our marketing emails. ​To stop receiving our promotional emails, please email [email protected] . It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

  1. Third party sites

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

  1. Grievance Officer In accordance with Information Technology Act & Rules 2000 –

The name and contact details of the Grievance Officer are provided below: Name: Sylvester Fernandes, Address: Juhu Tara Road, Santacru West, Mumbai – 400 049, Phone: +91 70452030393, Email: [email protected]. If you have any questions about this Policy or other privacy concerns, you can also email us at [email protected].

  1. Updates to this Policy

This Privacy Policy was last updated on June 24th 2021. From time to time, we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

  1. Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. Further, in the event of any dispute, you agree to submit to arbitration for resolution of such dispute.

  1. Your Rights Related to This Information

Under the data protection law, you have certain rights about the use and collection of your information by us and WordPress.Org. You have the right to –

  • Request a copy of the information held by WordPress.org about you
  • Request WordPress.org to update your information which you believe to be incorrect or incomplete
  • Request WordPress.org to delete your information
  • Withdraw consent to collection of your information by WordPress.org

To request any of the above, please contact WordPress.org at [email protected]